This Privacy Policy explains how VC (VIVA CONNECT) ("we", "our", or "us") collects, uses, stores, and protects information when you use our messaging and notification services across WhatsApp, Email, SMS, iOS, Android, Viva, and related platforms (the "Service").
By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Account Information
Name
Email address
Phone number
Login credentials
Payment/billing details (processed through secure third-party payment providers)
Note: We do not store full credit/debit card numbers.
This data is collected only for message processing and delivery.
C. Technical and Usage Data
IP address
Device and browser type
System and performance logs
Access dates and times
2. How We Use Your Information
We use your information to:
Operate and maintain the Service
Send and process your messages and notifications
Improve delivery performance and platform reliability
Prevent abuse, fraud, and unauthorized access
Provide technical support and usage guidance
Send account-related notifications (e.g., subscription updates, system alerts)
We do not use your message content or contact lists for marketing or profiling.
3. Data Sharing and Third Parties
We only share your information with third parties that are necessary to deliver the Service, such as:
SMS gateway providers
Email delivery networks (SMTP/API providers)
WhatsApp Business API providers
Mobile push notification services
Payment processing providers
We do not: Sell, rent, or share your data with advertisers.
4. Data Security
We implement industry-standard technical and organizational security measures, including:
Encryption during transfer (HTTPS / TLS)
Secure access control
Network activity monitoring
Regular security reviews
While we work to protect your data, no system is 100% secure, and we cannot guarantee absolute protection due to the nature of the internet.
5. Data Retention
We retain data only for as long as necessary to:
Provide the Service
Comply with legal obligations
Resolve disputes
Maintain business records
Message logs may be automatically deleted after a defined retention period, unless otherwise required for support or compliance.
6. Your Rights
You may request at any time to:
Access your data
Update or correct your information
Export your data
Request deletion of your account and stored data
To submit a request, contact our support team.
7. Commercial Use and Responsibility
You are responsible for:
Obtaining consent from your message recipients when required
Ensuring your messages comply with applicable communication and privacy laws
We do not assume responsibility for how you use the Service.
8. Cookies and Similar Technologies
When you visit our public website (including the landing page), we may use cookies and similar technologies to improve functionality, security, and user experience.
Essential cookies/storage: Required for basic website operation and security.
Optional cookies/storage: May be used for analytics or experience improvements only after consent where required.
Consent record: Your cookie choice may be stored in browser storage so we can remember your preferences.
You can manage or clear cookies and local browser storage at any time through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be indicated by the "Last Updated" date above. Continued use of the Service after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact our support team: